Comments on: Too fat for airplanes? http://www.neonnero.com/2010/02/too-fat-for-airplanes/ Inside the mind of NeonNero Sun, 10 Jul 2011 23:56:19 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: NeonNero http://www.neonnero.com/2010/02/too-fat-for-airplanes/comment-page-1/#comment-172 NeonNero Thu, 18 Feb 2010 00:49:16 +0000 http://www.neonnero.com/?p=232#comment-172 Hi Christian, Thank you for your apology. The previous comment from Toni the flight attendant did enlighten me as to why my use of a seat belt extender would pose as a security risk in event of an emergency. And I know that the extra leg room in the exit row is mainly for safety; the comfortable leg space is merely a positive side effect of this added safety. I also know about the early check in online and from my mobile phone; I used the online option on my flight down, and the mobile option on my return flight, both times the night before my flights. Here's an idea: if someone selects a seat in the exit row(s), why not add a warning that these seats may be subject to reassignment if deemed necessary for safety reasons, and maybe even link to a FAQ page (or something like that) with further information about who can and cannot be seated in these rows? After all, these rows are clearly pointed out on the seat chart already, so it shouldn't be a problem for the system to know which seats that might be subject to a safety risk. If I had such a warning, I might've selected a different seat/row and avoided the hassle of being moved to a different seat/row. I usually don't mind my weight and the large body build that comes with it - what I <strong>do</strong> mind someone literally pointing it out to me. Hi Christian,
Thank you for your apology. The previous comment from Toni the flight attendant did enlighten me as to why my use of a seat belt extender would pose as a security risk in event of an emergency. And I know that the extra leg room in the exit row is mainly for safety; the comfortable leg space is merely a positive side effect of this added safety.

I also know about the early check in online and from my mobile phone; I used the online option on my flight down, and the mobile option on my return flight, both times the night before my flights.

Here’s an idea: if someone selects a seat in the exit row(s), why not add a warning that these seats may be subject to reassignment if deemed necessary for safety reasons, and maybe even link to a FAQ page (or something like that) with further information about who can and cannot be seated in these rows? After all, these rows are clearly pointed out on the seat chart already, so it shouldn’t be a problem for the system to know which seats that might be subject to a safety risk.

If I had such a warning, I might’ve selected a different seat/row and avoided the hassle of being moved to a different seat/row. I usually don’t mind my weight and the large body build that comes with it – what I do mind someone literally pointing it out to me.

]]> By: NeonNero http://www.neonnero.com/2010/02/too-fat-for-airplanes/comment-page-1/#comment-171 NeonNero Thu, 18 Feb 2010 00:39:16 +0000 http://www.neonnero.com/?p=232#comment-171 Would you like to elaborate what those 17 passenger types are? Would you like to elaborate what those 17 passenger types are?

]]> By: NeonNero http://www.neonnero.com/2010/02/too-fat-for-airplanes/comment-page-1/#comment-170 NeonNero Thu, 18 Feb 2010 00:38:50 +0000 http://www.neonnero.com/?p=232#comment-170 Thanks, I didn't know that. However, the flight attendant who asked me to move made me feel like I was the number one security risk on the airplane, she could have done it in a slightly different and friendlier tone. After all, I had no idea in advance about this prohibition in your flight manual. Thanks, I didn’t know that. However, the flight attendant who asked me to move made me feel like I was the number one security risk on the airplane, she could have done it in a slightly different and friendlier tone. After all, I had no idea in advance about this prohibition in your flight manual.

]]> By: Christian Kamhaug http://www.neonnero.com/2010/02/too-fat-for-airplanes/comment-page-1/#comment-159 Christian Kamhaug Tue, 16 Feb 2010 14:28:09 +0000 http://www.neonnero.com/?p=232#comment-159 Hi Kim, I have checked with our Manager Cabin Safety and there is a list of 17 passenger-types that are not allowed to sit on the exit-row, and in some cases in the row around the exit as well, and passengers requiring an extra seat or a seat belt extender. Hi Kim,
I have checked with our Manager Cabin Safety and there is a list of 17 passenger-types that are not allowed to sit on the exit-row, and in some cases in the row around the exit as well, and passengers requiring an extra seat or a seat belt extender.

]]> By: Christian Kamhaug http://www.neonnero.com/2010/02/too-fat-for-airplanes/comment-page-1/#comment-158 Christian Kamhaug Tue, 16 Feb 2010 13:52:16 +0000 http://www.neonnero.com/?p=232#comment-158 Hi Kim, On behalf of SAS I apologize for your inconvenience on the flight to Ålesund. I'll check what the policy is about seat-extenders and exit-row seats, but I do suspect that the flight attendant was correct. We have - for safety-reasons - strickt rules about who can and cannot be seated at an emergency exit. However, since 95% of our passengers CAN, we allow passengers to select those seats when checking in themselves (which most people do now). However, if the crew feels that the passenger seated in exit-row should not - for safety-reasons - sit there, it its their duty to move those passengers to another seat, and place passengers who are able to open the exit and help their fellow passengers out. The extra leg-room in exit-row is for safety and not for comfort. Whenever I travel with my family, I am not allow to sit there either, as I have small children with me. We're glad you chose to fly with us, Kim, and hope to see you again on our flights soon. Remember that you can check-in online or on your mobile (m.sas.no) 22 hours before departure and chose your seat. The first row on most of our planes also have some extra space... Christian Kamhaug SAS eCommerce "Social Media Team" Hi Kim,
On behalf of SAS I apologize for your inconvenience on the flight to Ålesund. I’ll check what the policy is about seat-extenders and exit-row seats, but I do suspect that the flight attendant was correct. We have – for safety-reasons – strickt rules about who can and cannot be seated at an emergency exit. However, since 95% of our passengers CAN, we allow passengers to select those seats when checking in themselves (which most people do now). However, if the crew feels that the passenger seated in exit-row should not – for safety-reasons – sit there, it its their duty to move those passengers to another seat, and place passengers who are able to open the exit and help their fellow passengers out. The extra leg-room in exit-row is for safety and not for comfort. Whenever I travel with my family, I am not allow to sit there either, as I have small children with me.

We’re glad you chose to fly with us, Kim, and hope to see you again on our flights soon. Remember that you can check-in online or on your mobile (m.sas.no) 22 hours before departure and chose your seat. The first row on most of our planes also have some extra space…

Christian Kamhaug
SAS eCommerce
“Social Media Team”

]]> By: Toni http://www.neonnero.com/2010/02/too-fat-for-airplanes/comment-page-1/#comment-154 Toni Mon, 15 Feb 2010 20:36:21 +0000 http://www.neonnero.com/?p=232#comment-154 I can help you with this. I'm a flight attendant on a US carrier. The flight attendants who asked you to move from the emergency exit row don't have a beef with you, I promise. They have a beef (and a legitimate one, I will add) with the flight attendants who allowed you to sit there on previous occasions. My flight manual specifically prohibits the use of seatbelt extenders by folks sitting in emergency exit rows. That's because, after you unbuckle and quickly and expeditiously open the door and exit the aircraft -- possibly having to help others out as well -- your lengthened seatbelt (with the extender) will dangle off the seat; it constitutes a very real tripping hazard in the exit. I can help you with this. I’m a flight attendant on a US carrier. The flight attendants who asked you to move from the emergency exit row don’t have a beef with you, I promise. They have a beef (and a legitimate one, I will add) with the flight attendants who allowed you to sit there on previous occasions. My flight manual specifically prohibits the use of seatbelt extenders by folks sitting in emergency exit rows. That’s because, after you unbuckle and quickly and expeditiously open the door and exit the aircraft — possibly having to help others out as well — your lengthened seatbelt (with the extender) will dangle off the seat; it constitutes a very real tripping hazard in the exit.

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